Refund policy

Contact our customer service team via email support@casalshelp.zendesk.com, or through our form https://casalstools.com/pages/atencion-al-cliente and you will receive a response or a call in less of 24 hours.

Some frequently asked questions about returns or refunds:

1. Can I cancel my order?

If you want to cancel your order you can do it from:

My account → My orders → Select your order → Cancel my order

Our customer service team will receive all the necessary information to cancel it and refund the amount.

2. Can I modify the items in my order?

Once you have placed an order, you cannot modify its content. We recommend that you cancel the order and place a new one with the items you need.

3. Can I modify the shipping information?

You cannot make modifications from our website, but when the order leaves our facilities you will receive an email from the transport agency, where you will have all the necessary information and a link so that you can modify the delivery information yourself.

4. What happens if the product does not meet your expectations?

Returns are FREE. Contact our customer service team within 30 days or fill out the form below.

Take 2 minutes to give us as much information as possible about the reason for your return and save the original packaging until you are clear, or protect the product as much as possible.

5. What happens if the product arrives damaged or I have received another item?

If you have had any problems with your shipment, please contact our customer service team within 30 days, or fill out the form below.

Attach photos of the problem: It will be much easier for our team to assess the incident and offer you a quick solution that meets your expectations. Additionally, this means that our supply chain has broken at some point. We appreciate your information to find the leak and repair it. as soon as possible.

6. When will I receive my refund?

Once the product has arrived at our warehouses and we confirm that the item is in the condition that you have previously indicated to us, we will notify you as we have initiated the refund of the amount of your order.

It depends a little on your bank, but estimate a period of 3-4 calendar days to see the movement reflected in your bank account from when you receive the notification.